Cookie Policy

Essential Cookies

These cookies are necessary for our website to function properly and cannot be disabled. They include:

• Authentication cookies to keep you logged in
• Security cookies to protect against fraud
• Session cookies to maintain your preferences during your visit
• Load balancing cookies to ensure optimal performance
• CSRF protection tokens for form security
• Language and region preference cookies
• Shopping cart and checkout process cookies
• Accessibility feature cookies
• Cookie consent preference cookies
• Error tracking and debugging cookies

Functional Cookies

These cookies enhance your experience by remembering your choices and preferences:

• Language and region preferences
• User interface customizations
• Accessibility settings
• Feature preferences and settings
• Dashboard layout and view preferences
• Notification preferences
• Theme and display settings
• Search history and filters
• Recently viewed content
• Saved form data and auto-fill information
• Video player settings and preferences

Analytics Cookies

These cookies help us understand how our website is used so we can improve it:

• Page views and user interactions
• Performance metrics and error tracking
• Feature usage statistics
• User journey analysis
• Conversion tracking and funnel analysis
• A/B testing and experimentation data
• Heat mapping and click tracking
• Session duration and engagement metrics
• Device and browser information
• Geographic location data (anonymized)
• Referral source and campaign tracking
• Search query analysis and optimization

Note: We use privacy-focused analytics that do not track individual users across websites.

Security Cookies

These cookies help us maintain the security of our platform:

• Fraud detection and prevention
• Suspicious activity monitoring
• Rate limiting and abuse prevention
• Security audit logging
• Bot detection and mitigation
• Account takeover protection
• Multi-factor authentication state
• Device fingerprinting for security
• Intrusion detection system data
• Compliance monitoring cookies
• Incident response tracking

Customer Support

Our customer support platform may use cookies to provide better assistance and maintain conversation history.

Payment Processing

Our payment processors use cookies to securely handle billing and subscription management.

Content Delivery

We use content delivery networks (CDNs) to improve website performance, which may set technical cookies.

Analytics and Monitoring

Third-party analytics services help us understand user behavior and improve our platform performance.

Security Services

External security providers may use cookies to protect against threats and ensure platform integrity.

Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data
• Opera: Settings > Privacy & Security > Cookies
• Internet Explorer: Tools > Internet Options > Privacy
• Mobile browsers: Check your device's browser settings menu

Our Cookie Preferences

We provide granular controls for non-essential cookies through our cookie preference center, accessible from our website footer.

Impact of Disabling Cookies

Disabling certain cookies may affect your experience:

• You may need to re-enter preferences on each visit
• Some features may not work properly
• We may not be able to remember your login status
• Performance optimizations may not be available
• Personalization features will be limited
• Security protections may be reduced
• Analytics and improvement efforts may be hindered
• Customer support quality may be affected

Data Minimization

We only collect cookie data that is necessary for the specific purpose and retain it for the minimum time required.

Security

Cookie data is protected using the same security measures as other personal data, including encryption and access controls.

Cross-Site Tracking

We do not use cookies for cross-site tracking or behavioral advertising. Our cookies are limited to our own services.

Data Sharing

Cookie data is not shared with third parties except as necessary for service provision and as described in our Privacy Policy.

International Transfers

Cookie data may be transferred internationally in accordance with our Privacy Policy and applicable data protection laws.

Session Cookies

These cookies are deleted when you close your browser or end your session.

Persistent Cookies

These cookies have specific expiration dates:

• Authentication cookies: 30 days or until logout
• Preference cookies: 1 year
• Analytics cookies: 2 years
• Security cookies: Varies based on security requirements
• Functional cookies: 6 months to 1 year
• Performance cookies: 30 days
• Third-party cookies: According to third-party policies
• Consent cookies: 1 year or until consent is withdrawn